Preparation
- Good communication with site
- Booking in specific dates and times for deliveries and installs so it’s clear when we’ll be on site
- Having hands-on expertise, e.g. which parasol bases fit which tables
- The customer has numerous access points into our various depts to aid working together
- We are timely with communication, even when bad news we keep customers informed
- We match the appropriate fitters to the job, to ensure customer has the best team to complete the job
- We ensure our fitters receive regular training
- We take Health and Safety seriously by producing RAMS as required
- We work with the main contractor to understand site requirements ahead of the time
- We work with the designer to understand the required furniture layout ahead of the time
On the day
- We get the job done regardless
- Doing exactly what the customer asks for
- Following the job specifications exactly
- Going the extra mile setting furniture out, even when it requires working with the other trades teams on site
- We understand the kingpin contact (who to listen to, and who not to take instructions from, respectfully)
- Our fitters are polite, tidy and remove their rubbish
Aftercare
- Attending to snagging issues and not walking away
- No quibble on guarantees or warranty
- Spares and repairs – missing bolts, we send these out quickly
- We are timely with site revisits where needed
