Delivery Information
Outdoor Furniture Delivery
Please note that Woodberry do not supply to residential customers.
There is a standard delivery charge of £90 to mainland UK. Highlands and Islands may incur an additional delivery charge. Please talk to our team for further information
Woodberry’s standard lead time from date of order is 1-2 weeks (this is subject to the necessary clearance; cleared funds or receipt of an official purchase order number).
Pallet Delivery – Woodberry contract deliveries to a national pallet distribution network. This means, that your delivery will arrive on a pallet in a large delivery vehicle (18-ton lorry), with a tail-lift, so the driver will drop the pallet off either at the kerbside or in your front drive.
Unloading Goods – The driver will not be able to take the goods across stones or shingle, neither will he take it into the back garden. He will only be covered by insurance to deliver the pallet within 3m of the back of the truck. However, sometimes, if the driver is willing he may take it further than this for you. In the event of parked cars restricting access, the delivery driver can only be expected to unload the goods as near as he reasonably can.
Receiving Delivery
If no-one is around to take delivery at the pre-arranged date or time, Woodberry reserves the right to charge the customer for an aborted delivery (£90 per pallet). Any changes to delivery date/time must be made 24 hours prior to delivery, less than this an additional delivery charge may be made.
Day specific deliveries are at no additional charge – this is between the hours of 08:00 and 17:00 dependent on traffic conditions on the day. Timed deliveries can be arranged, this is an additional £15, and if you need to know an ETA, then Woodberry can only gain an ETA within a 2 hour window as the driver will have other deliveries on his vehicle, and may not know how long he is going to be at other deliveries.
RETURNS – If you are not satisfied with the furniture or there is a problem, please notify us within 48 hours of delivery. We can arrange for collection of the items to return but we do charge a restock fee (2.5%) for this collection.
Please talk to our team at the earliest possible point if you are unhappy with the delivery.
Other Deliveries
Indoor Furniture
3-4 weeks – depending on the bespoke requirements of the order. MOQs apply on bespoke products
Gazebos & Shelters
Due to the bespoke nature of the shelters Woodberry supplies, the delivery time on these products can be 3-4 weeks. We recommend using our expert installation team to build the shelter on site. An installation date will need to be booked with the team at least 3 weeks in advance.
Smaller items like Parasols
Smaller items are dispatched via courier service, these are normally on next day delivery but it could 2-3 working days for delivery. Items are costed according to weight and size and are therefore a different (varying cost) compared to a pallet delivery.
Contact us
Deliveries are made on the acceptance of these terms. Please note, Woodberry do not supply and deliver to residential addresses.
Contact our friendly Woodberry team with any other queries.
Phone: 01926 889922
Email: [email protected]